Please use our support ticket system if you still have a question not answered here.
There are also few questions and answers not here below are available at the Billing Area FAQs page.

FAQs (Frequently asked questions)

I just signed up , what do I do?
How do I upload my website?
Do you support Front Page Extensions?
What is the full server path to my cgi-bin?
How do I reference my cgi-bin in my html code?
What do I call my homepage?
Can I upload or publish before my domain name has been transferred?
Do you support Server Side Includes (SSI)?
Where can I learn more about HTML?
Do you support foreign domains?
What if I need more disk space/bandwidth?
How often do you back up your servers?
Do you allow anonymous file uploads?
How many email alias' can I have?
Do I get my own cgi-bin?
Can I have secondary domain names (secondary.domain.com)?
Are file names case sensitive?
What Payment Options Do You Accept?
MySQL database size limit?

----------------------

I just signed up , now what do I do?
3 Steps you need to take to get your site up ASAP.
Step 1 - Change your DNS information
To change your DNS information , please contact your domain registrar, or login to your domain manager to make the changes. The DNS that you need to change to is located in your setup email.
Step 2 - Upload Files
You need to have a ftp program to upload you files. Or you can visit web2ftp.com to upload files. The login information to your ftp is located in your setup email. Please be sure to upload all files to the public_html folder of your ftp.
Step 3 - Be Patient
It can take up to 24 hours before your DNS change becomes active. After the change is completed you will be able to view your site online.

How do I upload my website?
You need to have an FTP program on your computer. We recommends CuteFTP or CoreFTP. You will need to configure the program with your host name (your domain name), your username and password. This information will be provided to you after you sign up.
When you login to our server using this program you will see a few folders. Place your web pages into the public_html folder. Name your homepage index.html. Any cgi scripts you wish to use must be uploaded into the cgi-bin using ASCII mode. You will find this setting in the "File" menu of CuteFTP under "Transfer Type". The logs folder stores the server log information of your website.
Back to FAQs

Do you support Front Page Extensions?
Yes. However we do not recommend it because FrontPage was discontinued by Microsoft® in 2006. It is very old and buggy. There are many known unpatched security holes.
Back to FAQs

What is the full server path to my cgi-bin?
The full path to your personal cgi-bin is /home/YOURUSERNAME/public_html/cgi-bin .
Back to FAQs

How do I reference my cgi-bin in my html code?

The url to your cgi-bin is http://YourDomainName.com/cgi-bin/ScriptName.cgi or you can just use /cgi-bin/ScriptName.cgi .
Back to FAQs

What do I call my homepage?
Your homepage file must be named index.html or index.php .
Back to FAQs

Can I upload or publish before my domain name has been transferred?
If you are not using Front Page then you may FTP your files using the IP address given as the server host name instead of your domain name. If you are using Front Page to publish your website then you will have to wait until your domain name is pointing to us because the publish feature will only work when your domain name is pointing to our servers.
Back to FAQs

Do you support Server Side Includes (SSI)?
Yes we support Server Side Includes. Any page that you have that contains SSIs must have the .shtml file extension.
Back to FAQs

Where can I learn more about HTML?
There are hundreds of websites on the net that offer free tutorials on HTML programming, try searching at Google for HTML tutorials, here is a great site that we recommend for beginners.
Back to FAQs

Do you support foreign domains?
No but please do contact us about it.
Back to FAQs

What if I need more disk space/bandwidth?
If you request for them please do contact us and tell us your requirements. We can then give you a price and easily update everything.
Back to FAQs

How often do you back up your servers?
Our servers are backed up weekly. However, you can make backups directly from your hosting control panel.
Back to FAQs

Do you allow anonymous file uploads?
Yes.
Back to FAQs

How many email forwarders, autoresponders can I have?
Every account has an limited amount of fowarders and autoresponders. Please see hosting plans page.
Back to FAQs

Do I get my own cgi-bin?
Yes!
Back to FAQs

Can I have secondary domain name (secondary.domain.com)?
Yes, secondary domains/third-level domains/subdomains are all available. Check hosting plans.
Back to FAQs

Are file names case sensitive?
Yes, if you name a file MywebPage.html then you have to reference that page as MywebPage.html If you reference the page mywebpage.html it will not work.
Back to FAQs

What Payment Options Do You Accept?
PayPal, AlertPay, c-gold, SolidTrustPay, and Liberty Reserve. Please see our preferred payment method page.
Back to FAQs

MySQL database size limit?
There is no limit for the size of databases. MySQL is only limited to the size of your cPanel's disk space.
Example: If you buy a hosting plan with 5 GB disk space then you can have MySQL database size up to 5 GB.
For USA Hosting Plans, on cPanel 11.25+ you're able to see MySQL disk usage in your hosting account on the left side of the page.
Back to FAQs